- Banking,Financial Services&Insurance(BFSI)
- BPO And KPO
- Cement & Conceret Product
- Ceramic & Sanitary Ware
- Consumer Goods
- Equity & Currency Brokerage
- Goverment & Public Sector
- Hospitality, QSR AND Travel
- Media_Print & Electronics
- Food & Beverage
- Oil,Gas & Energy
- Public Transport
- Port & Shipping
- Real Estate
- Textiles & Merchandise
Business Process Outsourcing (BPO) & KPO
FACTis – Business Process Outsourcing – BPO & KPO Intelligence Solution
How can FACTis BI solutions enable you to change the game?
FACTis BI solutions The most common contact center processes using historical data include: agent scheduling to meet predetermined service levels, real-time skills-based routing to ensure the best available agent receives a call, and account information consolidation with CTI technologies to reduce AHT (average handle time) and increase customer satisfaction. While each of these techniques increase productivity and quality of service by applying information to a highly specific process, their ability to improve productivity beyond the targeted function is constrained.
What are the benefits?
FACTIS BI solutions enable companies in the BPO industry to be resilient through :
|Unplanned downtime For organizations adopting preventive and predictive maintenance approach.|
|spend Where exception-based supply chain performance dashboard is available to users.|
Why FACTis BI?
- Know in the moment, act immediately, and deliver results with Mobile BI.
- Access the business intelligence you need to make critical decisions – anytime, anywhere, and on any device.
- Make more informed decisions with immediate access to online and offline information.
- Provide sales and field reps with the data they need to answer customer questions on the spot.
- Keep business processes running smoothly by monitoring KPIs from the road.
- Lower total cost of ownership through reuse of deployed BI reports and platform functionality.
- Annotations and Voice Message Feature helps you to convey your business decisions to your staff by mail immediately.